faq

Please have a look at FAQ to see if you can find an answer to your question before contacting our support team.

If you are still experiencing issues, please contact our support team via the form at the bottom of this page.

Our community of players is very important to us, we always do our utmost to make sure you are playing our games having the best enjoyable time. Your feedback is very important to us, and we use it to continuously evolve our games.

Do I need to be connected to the internet while I am playing the game?

Yes, since the game is multiplayer online and real time game, while playing the game you should be connected with a good quality internet connection.

During a game play your device is updating our servers constantly with any move you play such as bets, winnings, power ups activation, while our servers are updating constantly your device with all events made by other players.

However, we strongly recommend the using a Wi-Fi connection whenever possible.

My game get stuck or froze or not loading, what should I do?

First of all check your internet connection. A slow or poor internet connection may prevent the game from updating important information such as bets, winnings, power ups activation to our servers and vice versa from our servers to your device.
We recommend using of a Wi-Fi connection whenever possible.
Make sure you are running the latest IOS or ANDROID version on your device.
Check if there is an update for the game in Google Play and App Store
Clear memory in your device
Close apps running in background
Restart the game
Check your connection to the internet
Restart your device
Install/reinstall the game
Uninstall/reinstall the game

Could I continue playing the game on another mobile device or on Facebook keeping my account information including my coins, my gold bars, my XP level etc.?

You can play the game on another device keeping all your information, provided that you are always connected with your Facebook account. Therefore, it is highly recommended to login always via your Facebook account.

What is the use of diamonds?

Diamonds are used to exchange with Boosters. Boosters increase your chance to win.

Shop – How to get Diamonds, Coins and Boosters?

Shop & Currencies

We have two currencies: Coins and Diamonds.

Coins: Coins are used to bet and play on game’s board.

Diamonds: Diamonds are used to exchange with Boosters.

Coins can be obtained by the followings:

Winning the game’s main prize plus\or winning game’s secondary prizes.
Win coins by playing free of charge the 8 hourly Wheel of Chance opened for
you every 8 hours to be found in lobby.
Win the amazing mini game Double Wheel of Chance game. Will be opened as your progress in the game.
Each day 7 days in a row you play you get more and more free coins.
Each time you reach a new certain level.
Simply go to SHOP to buy more coins.

Diamonds can be obtained by the followings:

Through bonuses as your progress in the game.
Each time you reach a certain level up.
You can win diamonds by playing the surprising mini game Game of Treasure Chests opened for you as your progress in the game.
Simply go to SHOP to buy more coins.

Get boosters:

Go to SHOP and click on Boostes tab

Where do I find my purchase history?

To review your purchase history, please check the guides below:

ANDROID
1. Enter payments.google.com, log in with your Google account
2. Select “Transactions” to display your Play Store order history.
3. Choose an entry you wish to view its corresponding receipt.

iOS
1. Open iTunes on your device.
2. Select your username your e-mail address) and choose “Account”
3. Scroll down to “Purchase History”, and choose “See All”

Why do I keep losing connection?

TIKnTAK requires perfect internet connection for your game, getting and sending information constantly. That is why it is important that your internet connection is stable. For a smooth enjoyable experience, it’s important that you are connected to a reliable strong signal network.

Full WiFi or mobile data coverage is not always ensuring solid connection, as local networks can slow down, getting overloaded at times, especially while playing in a moving car or on underground public transport. As with any other online service, we highly recommend playing over WiFi with a dependable Internet service provider.

I can't connect with Facebook!

If you’re having trouble connecting the game via Facebook, follow these steps:
Make sure your Facebook app is up to date (updated).
Quit the game (close the app)
Quit Facebook app (if you’re using Facebook in a browser window, close the browser).
Launch the game and try reconnecting the game with Facebook.

If it still isn’t working make sure you’re logged into Facebook app with your account, as well as in your Device Settings.
Launch the game again and try reconnect with Facebook

Who processes in-app purchases? I have a question regarding payment made with my credit card

Here at TIKnTAK or PLaytiz, we don’t process payments for in-app purchases and we do not have access to any of your credit card information.
All payments and transactions are made and completed through Apple’s App Store or Google Play (depends on your device) via your personal email address associated with that account.

With any questions regarding credit purchases via Google Play please contact them directly > here
With any questions regarding credit purchases via App Store please contact them directly > here

Please note that during periods of high traffic, it can take some time for the purchases made to appear in your TIKnTAK account

When will you release more features such as new Boosters, new skins and new options for the game?

We are constantly working on releasing new features and making our existing games more fun, more challenging and more exciting. You will receive news about new features releases in game via notification on your device, via message while playing the game. In addition, please check for updates from time to time.